Terms and Conditions.

By making a booking at Te Arai Lodge you are agreeing to the following Terms and Conditions.

Please read the following carefully

  • All rates are quoted in New Zealand dollars and include the 15% New Zealand Goods & Services Tax.

  • There is no minimum stay through out the year.

  • Rates are subject to change and will be confirmed at the time of reservation.

  • We regret, unless the lodge is booked for Exclusive Use, we are unable to accommodate children under the age of 16 years old.

Deposit Terms

  • A credit card number is required to secure your reservation from which we charge a 25% deposit of the total booking to this card 30 days prior to your arrival. Alternatively this deposit can be paid by bank transfer to: Te Arai Lodge - ASB Bank - # 12 - 3135 - 0029525 - 00.

  • The balance is payable at departure.

Cancellation policy

  • Cancellations received with less than thirty day's notice are subject to a 50% forfeit of total booking period. Cancellations received with less than 14 days notice are subject to a 100% forfeit of total booking period. This will be charged to the credit card number obtained with your booking confirmation.

  • No shows will forfeit 100% total booking period

  • No charges will be made for any room nights that we are able to re-sell. 

  • We strongly advise that travel insurance be taken out, in case of unforeseen circumstances.

Check-In & Out Times

  • Check-In: 2pm

  • Check Out: 11am

Payment Terms

  • All transactions will be processed in New Zealand Dollars.


  • All rates are subject to change.

  • Smoking is not permitted in the guest rooms or public areas within the hotel buildings.

  • No animals are permitted except for working assistance dogs (Guide and Hearing Assistance dog only).

  • We reserve the right to limit the number of people in any one room. Unless it has been previously communicated and agreed in writing we operate a no party policy. We also reserve the right to remove people from rooms if noise levels exceed acceptable levels and are reducing the enjoyment levels of other guests.

  • Any damage to the room or property may be charged to the credit card provided, or billed to the guest and may include loss of income if applicable.

  • Te Arai Lodge accepts no responsibility to amend your reservation due to transport delays/closures/cancellations. i.e. airport, ferry, or road closures due to bad weather.

Privacy Policy

  • If for any reason, Te Arai Lodge is unable to accommodate you after your booking is confirmed, we will notify you immediately by e-mail. Te Arai Lodge is an accommodation provider located in Te Arai, New Zealand. We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without consent. Credit card details entered are securely encrypted and all payments processed on this website are done through a certified PCI compliant payment gateway. Legal Trading Name: Te Arai Lodge Limited

Personal Information

  • Please note that in order for us to create the most memorable experience Te Arai Lodge holds the information you provide us in our secure hotel system and distributes it internally to appropriate departments prior and during your stay. After your departure you have a personal profile in our hotel system to ensure any return visits are seamless experiences. Personal data is treated in full confidence and not distributed to any parties outside of Te Arai Lodge limited. Please advise specifically should you wish to have all data removed post-stay.